Complaints Procedure

Feedback & Complaints

WWACA welcomes feedback about the quality of its services and has systems in place to encourage everyone- residents, members of the public, and partner organisations- to share their experiences.

We understand that sometimes people may feel dissatisfied with something we’ve done- or not done. If that’s the case, we want to hear from you so we can address the issue and learn from it.

We also value positive feedback and suggestions. If you’re pleased with the service you’ve received or have ideas for how we can improve, we’d love to hear from you. Your input helps us grow and continue to provide the best support possible.

How to Make a Complaint or Share Feedback

Speak to a staff member:
If you’re a resident, you can talk to a member of staff on shift or raise your concerns with your keyworker.

Write to us:
PO Box 14
Birkenhead
CH41 6PX

Call us:
0151 643 9766

Email us:
admin@wwaca.org

Our Commitment

WWACA is committed to providing a high-quality service in an open and respectful way that builds trust. One of the ways we improve is by listening to the people who use or interact with our services and responding to their feedback. If we make a mistake, we want to know so we can put it right.